Frequently Asked Questions

Ordering

How do I pay for my subscription?

We accept payment by PayPal or credit/debit card.

When will I be billed?

You will be billed automatically each on the 1st of each month. If your first order is before the 20th of the month - your next subscription will be on the 1st of the next month. If it is after the 20th, it will be on the 1st of the following month.

Can I use a voucher code more than once?

When redeeming each voucher code, please make sure that you have selected your full entitlement for that month, as you can only use a voucher code once.

Choosing Your Products

How do I select my items?

First, you need to be logged in to the site. Once you are logged in, you simply add the items to your basket and your subscription discount will be calculated at the checkout.

How many items can I choose?

Well... you can add as many items to your cart as you like! But with your subscription, you can choose 1 x LP, 2 x CDs, 2 x download albums or 1 x CD & 1 x download album for FREE each month.

Which labels can I choose products from?

You can choose products from any of our labels - Rough Guides, Riverboat Records, Introducing, Think Global or Jazz and Blues Legends.

What's the deal with shipping?

If you choose physical items (CDs or LPs) then you will need to pay for them to be delivered. This is calculated in the shopping cart each month when you check out your items. See our standard shipping rates for more details.

How are download albums delivered?

Our albums are available as high-quality 320kbps MP3s. These are delivered via zip file, so you will need to make sure that you are on a computer to download the zip and extract the mp3s.

Ending Your Subscription

When can I cancel my subscription?

Please be advised that there is a 6 month minimum duration for any subscription purchased. You can cancel your account online at any point after this time.